How will I find the exact picnic spot where you set up?
Don’t worry - we’ll send you a Google pin drop with the precise location 1 hour prior to your reservation. We will also meet you at the spot to answer any questions you might have and take a couple of Instagram-worthy photos!
Can I bring my own food?
Yes! You are more than welcome to bring along any foods, snacks, cakes...anything! You can also utilize a food delivery service or use one of our Preferred Partners, of course!
Can I bring my own alcohol?
You are welcome to BYOB - as long as it follows the picnic location rules - but NO glass bottles.
What happens if there is unexpected bad weather?
We want your picnic to be a dreamy experience. We understand that unpredictable weather happens, and in this event, we are happy to work with you to reschedule and choose a new picnic day at no cost.
Can I reschedule my picnic if something comes up?
Yes. We understand life happens and we aim to be as flexible as possible for our guests. Just reach out to us at least 72 hours in advance and we will work with you to reschedule your perfect picnic.
How do you accept payment?
We accept 50% deposit payment by using our online booking tool. We also accept credit card and invoice payments for larger parties after booking with us on the phone.
Is tax included in the payment amount?
Tax will be included in the final payment amount collected before your picnic happens.
What happens if we show up late?
Your picnic starts at the scheduled time you selected during your booking. We understand life isn’t perfect, so we give a 10 min grace period.
Can we leave prior to our scheduled time?
Yes! If you would like to leave earlier than the plan, please provide 30 mins notice by call or text. However, you are responsible for the items until we return to pack them up at the arranged time.
Rescheduling and Cancellation/Rain & Wet Weather:
All bookings are paid in full prior to the picnic.
Any cancellation will result in the loss of the 50% non-refundable retainer.
In the case of rain/wet weather, you'll have up to 72 hours prior to the picnic date to decide if you want to make alternate arrangements (a perfect Plan B) at an indoor location or reschedule the event.
As part of the event reschedule process, you may choose a NEW location if you'd like to do a different picnic spot.
Any add-on services such as fresh flowers and balloon installations need to be rescheduled a week before the event.
You'll have a 6 month limit following the canceled event for rescheduling and must be of equal or higher value.
The Perfect Picnic will apply your 50% non-refundable retainer toward the rescheduled event if it is within 6 months of the original Event Date.
If The Perfect Picnic is not notified of cancellation, the intent of rescheduling, or change in the venue a minimum of 72 hours prior to Event Date, no refunds of any kind will be provided.
In the case the weather forecast predicts wet weather, The Perfect Picnic will not assemble items outdoors.